Refund Policy
Our Commitment to Client Satisfaction
At HoneyBump Technologies, we’re dedicated to delivering exceptional digital marketing results. We understand that sometimes services may not align with your expectations, which is why we’ve established a clear, fair refund policy.
Refund Eligibility
Digital Marketing Services
30-Day Satisfaction Guarantee
- If you’re not satisfied with our services within the first 30 days, you may request a refund for unused portions of your retainer or project fee
- Initial strategy and setup fees are non-refundable as these involve dedicated research and customization
SEO Services
90-Day Performance Review
- SEO requires time to show results. We evaluate performance at the 90-day mark
- Refunds may be issued if agreed-upon deliverables were not met, excluding factors beyond our control (algorithm updates, competitor actions, website technical issues)
Paid Advertising Management
Monthly Campaign Review
- Ad spend is non-refundable (paid directly to platforms like Google, Facebook, etc.)
- Management fees may be refunded if we fail to deliver contracted reporting or account management services
Non-Refundable Services
The following are non-refundable once work has commenced:
- Custom website design and development (after design approval)
- Content creation (after client approval)
- Third-party software, tools, or advertising costs
- Domain registration and hosting fees
- Completed consultations and strategy sessions
How to Request a Refund
- Contact us via email at refunds@honeybump.com or call :+44 0770 8500749
- Provide details about your concern and reason for the refund request
- Allow 5-7 business days for our team to review your request
- Receive resolution within 10 business days of approval
Refund Processing
- Approved refunds are processed within 14 business days
- Refunds are issued to the original payment method
- Partial refunds calculated based on services rendered and time elapsed
Cancellation Policy
- Monthly contracts: 30 days written notice required
- Fixed-term contracts: Early cancellation may incur fees; refunds calculated on completed vs. remaining work
- Project-based work: Cancellation allowed before work begins; partial refunds for work in progress
Dispute Resolution
We encourage open communication. If you’re unsatisfied:
- Speak with your account manager
- Request escalation to our Client Success Director
- We’ll work collaboratively to find a fair resolution
Questions?
Our team is here to help. Contact us:
- Email: info@hunybumptech.com
- Phone: +44 0770 8500749
- Hours: Monday-Friday, 9 AM – 6 PM [Time Zone]
Note: This policy applies to services purchased directly from HoneyBump Technologies. Third-party services or products may have separate refund policies
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Key Points of Our Refund Policy
- 30-Day Money-Back Guarantee
We offer a satisfaction guarantee on most digital marketing services within the first 30 days of engagement.
- Initial Setup Fees Are Non-Refundable.
Strategy development, account setup, research, and onboarding work cannot be refunded as these represent completed deliverables.
- Unused Service Portions May Qualify
If you cancel mid-contract, you may receive a prorated refund for unused services based on work completed.
- SEO Services Require 90-Day Evaluation
Search engine optimization takes time to show results. Refund requests are evaluated after a minimum 90-day period.
- Ad Spend Is Non-Refundable
Budget allocated to advertising platforms (Google Ads, Facebook Ads, etc.) is paid directly to those platforms and cannot be refunded.
- Management Fees Are Refundable Under Certain Conditions.
If we fail to deliver contracted services, reports, or account management, management fees may be eligible for refund.
- Custom Design Work Has Milestone-Based Refunds. Website design and development refunds are calculated based on completed milestones and client-approved phases.
- Content Creation Is Final After Approval.
Once you approve blog posts, graphics, videos, or other content, those deliverables are considered complete and non-refundable.
- Third-Party Costs Are Never Refundable
Software subscriptions, premium tools, stock images, domain registrations, and hosting fees cannot be refunded.
- Monthly Contracts Require 30-Day Notice
To cancel a monthly retainer, provide written notice at least 30 days before your next billing cycle.
- Fixed-Term Contracts May Incur Early Termination Fees.
Long-term agreements (6-month, 12-month contracts) require completion or may involve penalty fees for early cancellation.
- Project-Based Work Allows Pre-Start Cancellations
You can cancel project-based services before work begins for a full refund minus any non-refundable deposit.
- Consultation and Strategy Sessions Are Non-Refundable
Once completed, discovery calls, audits, and strategic planning sessions cannot be refunded.
- Refund Requests Must Be Submitted in Writing
Email your request to refunds@honeybump.com with your account details and reason for the refund.
- Review Period Is 5-7 Business Days
Our team will review your refund request and respond within one week of submission.
- Processing Takes Up to 14 Business Days.
Approved refunds are processed and returned to your original payment method within two weeks.
- Partial Refunds Are Calculated Fairly.
We assess deliverables completed, time invested, and resources allocated to determine partial refund amounts.
- Force Majeure Exceptions Apply
Algorithm changes, platform policy updates, or other factors beyond our control may affect service delivery and refund eligibility.
- Dispute Resolution Through Direct Communication.
Before requesting a refund, we encourage you to speak with your account manager to resolve concerns.
We reserve the Right to Refuse Service In cases of policy violations, abusive behavior, or fraudulent activity, we may terminate services without refund.